(231) 548-2000

Fax: (231) 548-3000

RACC ENTERPRISES, LLC

Providing High Speed Internet Where Nobody Else Can!

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Troubleshooting 101

*Due to the high volume of tech support calls we have been recieving, there may be a small fee for these calls.*

We cannot correctly diagnose or repair all problems over the phone. You may need to come in to get the help you need.

In order to better assist our customers, we are providing some basic troubleshooting tips to hopefully help resolve any simple issues you are having before you contact us. Be aware, these are just basic tips for an average user, and by no means is every problem and its fix listed.
If you decide a service tech is neccessary, please provide as much informaiton as possible, including anything you have tried to resolve the issue. This not only saves our techs time, but it saves you money!

NOTE:

It is highly recommended that you back up any important data before you proceed.

RACC Enterprises is not liable for any damage you may cause to your machine while attempting to troubleshoot. If you are not comfortable troubleshooting, do not attempt to!

MAKE SURE YOU ARE GROUNDED if you open up the case to your machine.
*Static electricity generated from your body can damage or destroy your hardware!*

Contact Us

 


Phone Number:

(231) 548-2000
Fax: (231) 548-3000
 

Mailing Address:

PO Box 1200
Alanson, MI
49706

Physical Address:

7381 US 31 N
Alanson, MI
49706

Wireless Internet
Sales and Support

Tech Support
Custom Computers

Jordan
jordan29043@racc2000.com
Extension 527
Rick
rick@racc2000.com
Extension 522

Billing
 

Anne
 
Extension 0

Web Hosting and Design
IT information

Jennifer
jhayman@racc2000.com
Extension 532

 

Slow Internet Speeds

  1. Note of the time of day.
    Peak usage typically starts after school is out, and lasts until around 9 or 10 PM.
  2. Do you have multiple users on your network?
    If anyone on your internet connection is streaming or downloading, this will drastically slow down other devices on your network as well.

 
3. The other common issue is your browser.

  1. Does your browser have exta things running?
    Disable all add-ons and toolbars that you don't need. These slow down your browser, and therefore your internet speed.
  2. Update your browser.
    Browsers are constantly being updated to compete with each other as well as to ensure optimum performace with new internet technologies. If you are using an out of date browser, that could be a big part of your problem.
  3. Try a different browser.
    Some are more effecient than others, and they are always coming out with new releases to make sure they are the best. If Internet Explorer is running slow, try FireFox or Google Chrome. These are both safe and free.

Wireless Internet

  1. Ensure your wireless receiver has power.
  2. Make sure all cables are plugged in.
  3. Test to see if internet is working on other devices.
  4. If utilizing a router, ensure that it has power and is functioning correctly.
  5. Unplug your wireless receiver for 30 seconds and plug it back it. Sometimes resetting it is all it takes.
  6. If your internet is working on other devices ensure settings are set up correctly on the device that is not working. You may have a hardware or software issue causing your problem.

At this point you need to contact us so we can determine if your account is up to date, and so we can start diagnosing your issue further.

Dial Up

  1. Ensure the phone line is plugged in to the correct port on your computer.
  2. Ensure all phones are hung up.
  3. Ensure your browser is not set to work off-line.
    This is typically found under tools in most browsers, if there is a check mark next to work off line, click on it to remove it.
  4. Ensure all settings are correct, as provided from your service provider.
    Check your dial-up number here.
  5. Ensure your login information is correct.
  6. Ensure your account is up to date.

At this point you need to contact us so we can determine if your account is up to date, and so we can start diagnosing your issue further.

Software Issues

We can not diagnose software problems over the phone. You will need to bring your computer in if you want us to diagnose or repair it correctly.

If your software will not install, freezes unexpectedly, or takes a long time to load, follow these general steps.

  1. Ensure that your PC meets or exceeds the software minimum requirements. Be aware that PC's that barely meet the requirments are more prone to having issues.
  2. Ensure your software is compatible with your Operating System. For example, if you are using Windows 7, make sure the software will run on it. Most software has the minimum requirments as supported Operating Systems stated clearly on the box or in the documentation.
  3. Close all programs you are not using, even if you aren't utilizing a program, if it is open, it is still using your computers resources resulting in a slower PC, or making other programs unable to open.
  4. Make sure your hard drive has enough space. It is recommended that at least 10% of your hard drive should still be unused after installing new software, this ensures optimum perfomance and reduces the chance of programs freezing or crashing.
  1. Uninstall any programs that you do not use or need on your pc. Reducing the clutter on your machine will increase performance of your software. To correctly uninstall software varies by operating system, but generally speaking you can find a service called programs and features in your control panel. This may also be labeled as add/remove software.
  2. Scan for virus's/spyware/malware. Malicious software can cause all sorts of problems for a pc, ranging from software issues, to total system failure.

NOTE:

Error messages may arise. Please write the entire message error down, including the number.
 
Just because the PC is giving you an issue, it does not necessarily mean it will give our techs an issue. Writing down the error will save our techs time on diagnosing the issue, and keep more money in your pocket.

System Problems

We can not diagnose all problems over the phone. You will need to bring your computer in if you want us to correctly diagnose or repair it.

If your machine won't boot, won't turn off, freezes randomly, or reboots without warning you may have some serious issues.

  1. Ensure your PC is recieving power.
  2. System failures are commonly caused by a corrupt OS, other corrupt software, or malfunctioning hardware. Make a note of what happened immediatly prior to the failure, write down any error messages.
  3. Try a system restore. If your system creates restore points periodically, try "rolling back" your machine to one of these points. Something may have become corrupted between then and now. Unless it is a hardware issue, there is a good chance this will fix it.
  4. Scan for virus's/spyware/malware. These are intended to cause you grief and harm your computer. The trick is to avoid them, or if infected remove them before they can cause too much damange.
  5. Check your drivers, ensure they are up to date.
  6. Remove/uninstall any new software or hardware if the problem started shortly after installation.
  7. A reinstallation of your OS may be be the best/cheapest fix for any OS corruption, unless you are comfortable with this, it is recommended you bring it in to us.
  8. If it sounds like the guy on the right, unplug it and get it here fast!
Apileated Woodpecker

NOTE:

MAKE SURE YOU ARE GROUNDED if you open up the case to your machine. The static electricity generated from your body can severly damage and even destroy your hardware!

E-Mail

There are hundreds of e-mail client softwares on the market and we cannot know all of them. If you use a client, our techs may not be able to assist you over the phone.

If you want us to troubleshoot e-mail on your phone, you MUST bring your phone in.

We have the following tutorials to help you with your Webmail.

We have the following tutorials made th help you with Outlook.

 

The following are tutorials for depicated Microsoft protducts.

 

Hardware Troubleshooting

We can not diagnose all problems over the phone. You will need to bring your computer in if you want us to diagnose or repair it correctly.

Caution: If you do not feel comfortable troubleshooting hardware DO NOT attempt to troubleshoot. If you open up the case to your machine MAKE SURE YOU ARE GROUNDED! Static electricity generated from your body can damage or destroy your hardware!

  1. If it is a new piece of hardware that is not functioning, make sure it is installed properly according to the instructions that came with the hardware. All cables are connected and ensuring the device powers up are the first things to check.
  2. Verify the hardware is turned on.
  3. Look for error messages, either that pop up during normal usage, or if the dreaded "blue screen of death" apears. WRITE THESE DOWN! This will help us diagnose the issue if the message doesn't immediately appear when we are working on your machine.
  4. Install or reinstall drivers. Drivers are small software packages that tell your operating system information about the hardware. If the drivers are not present, or are corrupt, your hardware won't work efficiently, if at all. Drivers should be included with the hardware upon purchase.
  5. Reboot your system. Sometimes your machine will simply get "confused" and need to be restarted. A lot of the time this will fix the issue.
  6. Listen to your machine. Much like a car, if it doesn't sound quite right, there is most likely something wrong. If it sounds like a woodpecker, unplug it and get it here fast!

 

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